surya99Privacy Policy
This page describes what we collect when you use surya99 and how we keep that data protected. We operate an online entertainment platform available where local law permits, and we take your privacy seriously at every step—from account signup through withdrawal.
We at surya99 handle personal data only as needed to run our service, verify your identity, process payments, and comply with applicable law. This policy explains our approach to data collection, storage, third-party sharing, your rights, and how to contact us if you have questions.
What We Collect on surya99
When you open an account with us, we collect your email address, full name, date of birth, and a phone number. During Know Your Customer (KYC) verification, you upload a government-issued ID and sometimes a recent utility bill or bank statement. We also collect your chosen deposit method—whether that's DANA, e-wallet, mobile banking, local payment, online payment virtual account, or another payment provider—and we keep a record of your transaction history.
Our servers log your IP address, device type, and browser version each time you access surya99. We track login times, account activity, and any changes you make to your password or two-factor authentication settings. If you contact our support team via email or chat, we store those conversations for dispute resolution and quality assurance.
How We Use Your Data
We use your personal information to verify your identity, prevent fraud, and comply with anti-money-laundering (AML) and know-your-customer (KYC) rules. Your email and phone number allow us to send account notifications, security alerts, and password-reset links. Payment details are shared only with our payment processors—the e-wallet, mobile banking, local payment, and bank partners who handle your deposits and withdrawals.
We analyze anonymized transaction patterns to improve our platform's speed and reliability, and we may contact you during high-value events like Liga 1 or Champions League tournaments to confirm unusual account activity. We never use your data to build marketing profiles or sell your information to advertisers.
Third-Party Data Processors
Our servers may sit outside your jurisdiction. We work with cloud providers in Southeast Asia and data-center operators in Singapore and Hong Kong to store backups and ensure service continuity. Each processor signs a data-processing agreement that restricts them from accessing your data except as needed to run surya99.
Payment processors—online payment, e-wallet, mobile banking, local payment operators, online payment, e-wallet, mobile banking, and local payment—handle your financial information directly. They follow their own privacy policies, and we have no control over their practices beyond our contract terms. We recommend reviewing their policies before you deposit.
Your Rights on surya99
You can request a copy of all personal data we hold about your surya99 account by emailing our privacy team. You may ask us to correct inaccurate information, delete your account and associated data (subject to legal hold periods), or export your data in a portable format. We will honor these requests within 30 days unless local law requires a longer timeline.
If you believe we have misused your data, you can file a complaint with your local data-protection authority in Jakarta, Surabaya, Bandung, Medan, or another jurisdiction. We also maintain an internal complaint process—contact us at the address below to start an appeal.
Data Security and Retention
We encrypt all data in transit using TLS 1.2 or higher and store sensitive information (passwords, KYC documents, payment details) in encrypted databases. Our team undergoes background checks and confidentiality training. We conduct annual security audits and maintain incident-response protocols.
We keep your account data for as long as your surya99 account is active. After you close your account, we retain transaction records for five years to comply with financial regulations, then delete or anonymize the rest. KYC documents may be held longer if required by law.
- Cookies
- Session and analytics cookies; no third-party ad tracking.
- Backup servers
- Mirrored in Singapore and Hong Kong for uptime.
- Data breach
- We notify affected users and authorities within 72 hours, per law.
Contact Our Privacy Team
If you have questions about this privacy policy, want to exercise your data rights, or suspect a breach, contact us at [email protected]Include your account email and a brief description of your request. We aim to respond within 10 business days.
Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. If you have regulatory questions specific to Jakarta, Surabaya, or another region, consult your local data-protection or gaming authority.